Unable to take snapshot on OpenLiteSpeed WordPress 5.2 on Ubuntu 18.04

I am trying to take a snapshot of an OpenLiteSpeed WordPress 5.2 on Ubuntu 18.04 server for the last 12 hours. I shut down the server (from the terminal). Each time I try to take a snapshot, it just says “Sorry, something went wrong.”

I need to transfer this server image to a different account (DigitalOcean doesn’t let me change droplet admins) - but this issue isn’t letting me.

I opened a support ticket around 10-12 hours ago, but I haven’t received a response yet. Some help would be much appreciated!


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@saunved Please provide us with the ticket number so that we can identify what is happening on your account. Looking forward to your response.