Question

website cant be reached

Hello Support, I have not been able to access my website or wordpress panel for last the 10 hours. I get this response back. This site can’t be reachedkristal.store refused to connect. Try:

Checking the connection Checking the proxy and the firewall ERR_CONNECTION_REFUSED

Please can you help?

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Hello. Please let me set all straight, this is not DigitalOcean support but rather a community supported forum where you can get help in the form of advice.

As such I can see your domain kristal.store is pointed to the DO IP of 159.89.251.83.

Visiting both http://159.89.251.83 and http://kristal.store result in the same error. I suspect that your web server is currently not running. You can try restarting your droplet and see if that resolves the issue. Or issue the start/restart commands of your webserver.

I personally use NGINX and the command for that is sudo service nginx restart If no errors are returned then you should be good.

A simple google search should return the command you would use to restart Apache. I apologize as I do not use this application enough.

If not, then you may need to look at your firewall. Be it the DO cloud firewall and/or is you have something like UFW installed and ensure the proper ports are configured.

DigitalOcean Firewall https://www.digitalocean.com/docs/networking/firewalls/

UFW https://linuxize.com/post/how-to-list-and-delete-ufw-firewall-rules/

Hope that helps


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This question was answered by @jasonjpeters:

Hello. Please let me set all straight, this is not DigitalOcean support but rather a community supported forum where you can get help in the form of advice.

As such I can see your domain kristal.store is pointed to the DO IP of 159.89.251.83.

Visiting both http://159.89.251.83 and http://kristal.store result in the same error. I suspect that your web server is currently not running. You can try restarting your droplet and see if that resolves the issue. Or issue the start/restart commands of your webserver.

I personally use NGINX and the command for that is sudo service nginx restart If no errors are returned then you should be good.

A simple google search should return the command you would use to restart Apache. I apologize as I do not use this application enough.

If not, then you may need to look at your firewall. Be it the DO cloud firewall and/or is you have something like UFW installed and ensure the proper ports are configured.

DigitalOcean Firewall https://www.digitalocean.com/docs/networking/firewalls/

UFW https://linuxize.com/post/how-to-list-and-delete-ufw-firewall-rules/

Hope that helps

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