As soon as you reply to the ticket with the information they ask for, then they’ll be able to verify the account.

They did not ask for a credit card with your picture directly on the card, read a bit more carefully.

Hey all,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
Alex