How To Set Up a Help Desk System with OTRS

OTRS (Open source Ticket Request System) is a help desk and IT service management system. It provides a single point of contact for users, customers, IT personnel, IT services, and any external organizations. In this tutorial, you will install OTRS Community Edition on your server and set up a simple help desk system. Choose your operating system to begin.

Featured on Community

Get our biweekly newsletter

Sign up for Infrastructure as a Newsletter.

Hollie's Hub for Good

Working on improving health and education, reducing inequality, and spurring economic growth? We'd like to help.

Become a contributor

Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.

Welcome to the developer cloud

DigitalOcean makes it simple to launch in the cloud and scale up as you grow — whether you're running one virtual machine or ten thousand.

Learn more
DigitalOcean Cloud Control Panel