Sharks of DigitalOcean: Makeissah Robinson, Senior Director, Customer Support

At DigitalOcean, customers are at the heart of what we do, and Makeissah Robinson, our Senior Director of Customer Support, embodies this commitment. She leads her team with a focus on customer success and continuous improvement. Let’s dive into Makeissah’s leadership journey—one that blends innovation, cultural inclusivity, and hands-on customer advocacy.

How does your team contribute to DigitalOcean’s mission?

I lead the global customer support and service team. We wake up and go to bed thinking about the customer. Whether you’re a student new to the cloud, a developer creating the next great application or a growing tech business looking to build on a platform that provides white-glove service, we’re here to make sure our customers and developers are successful on the DigitalOcean platform. We’re also here to listen to and echo their needs within the organization.

What makes DigitalOcean stand out to you?

I love the diversity in our working environment and the diversity in our employees. It’s really great to have different perspectives, and, as a global company, I get to learn a lot about other people’s cultures, which is also awesome.

I also appreciate that our values promote creativity and innovation—thinking big and bold. There’s a strong focus on continuous learning and investing in yourself and your growth. I’m always learning something new, whether it’s meeting new people, learning new technology, or discovering how our customers are using our products and services.

What excites you most about DigitalOcean?

I’m excited to be part of a company that’s driving innovation and making a real impact in the industry. Our customers are drawn to us because of our innovation. We’re here to provide quality service, whether it’s around cloud computing solutions or DigitalOcean’s AI products. I also feel like I’m part of something bigger than me, with a team that’s thinking big and bold. There’s comfort and confidence in being part of an ecosystem that’s working together to make a huge impact, creating technology that can blaze the way. I believe we’re doing that now and will continue to do so far into the future.

Dive into the future with DigitalOcean

At DigitalOcean, our customers and community are at the heart of everything we do. We believe in acting like owners, with a bias for action and a relentless drive to simplify cloud computing. If you’re passionate about continuous learning, thinking bold, and being part of a supportive, innovative team, explore our open roles today!