Question

About Balace deductions $20 on my account.

Posted August 26, 2019 284 views
CentOSDigitalOcean

When i am not using my drplets and your usage space why deduct my balance.

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3 answers

Hi there @rohitsaluja88,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

If you are in possession of a droplet, the disk space and virtual machine is allocated to you regardless of whether it is switched on or off. Therefore if you own a droplet, volume or space in your account, you’ll be billed for it regardless of whether it is powered on or off.

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