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Question

Account Blocked Because DigitalOcean Can't Verify

  • Posted October 11, 2014

Just try to re-use my account i was registered almost a year ago pay $5 ‘One time Credit’ via Paypal then the system asked me to give some details

then i got this from the support

Hi,

Thank you for responding.

At this time, we are unable to verify your account with the information available and your account will not be unlocked.

Regards, 
DigitalOcean Support

also, i got this

Hello,

Unfortunately we were not able to verify your account.

At this time the hold on your account is permanent and there is no further information required at this time.

We apologize for the inconvenience.

Thank you, 
DigitalOcean Support

seems like digitalocean staff are lazy enough to verify my account or maybe because i’m indonesian, and not allowed to use digitalocean service

just apologize?

yeah, the worst provider ever

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akajun • October 24, 2014

Kasusnya sama dengan saya. Kemarin baru dapat promo free credit $100 dari Github, udah di redeem di DO, trus tiba2 account locked. Email balasannya sama persis dengan saya.

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kosinsoft • May 25, 2016

I have a same problem now. wtf i’ve just paid $5 but they couldn’t verify my account.

reynold • July 14, 2015

I have the same problem as well, last year I liked DigitalOcean, but now it became terrible! >_<

superodd • January 23, 2015

Well I though I was the only one who suffer this…

I paid 10 bucks and the staff don’t give a sh1t to me.

Cao Cong Minh • December 16, 2014

Hi I have the same problem and know provide no more communication than fillout the form, but no response

Zachary DuBois • October 12, 2014

They might think your account was stolen. You will need to ask them if you can send means of verification that you are who you are. Things that often flag accounts are VPNs, and weird activity.