Related

Does DigitalOcean preserve snapshots of deleted droplets? Question Question
Is there a DigitalOcean Free Trial Available? Question Question

Question

Account deactivated after registered

Posted October 21, 2016 1k views
DigitalOcean

Hi, I just registered my account today, now it is deactivated after registered for no reason. I try to reactivate it by filling a contact form with being asked about my plan of using DO and my personal information, also I submit a support ticket and still now one response to me. So what is really going on here?

Add a comment
francischannal
By:
francischannal
Add a comment
1 comment
  • francischannal October 21, 2016
    Reply Report

    By the way, there is a reactivated link on the top of my droplets page, but it doesn’t work. It redirect the page to account_verification/edit but immediately return to my droplets page.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
1 answer
xMudrii October 21, 2016

You will need to wait little for support to look at it. Usually it doesn’t took longer than 1 hour (actually you can get much faster).

This is nothing strange at all. It happens very rare, but sometimes DigitalOcean likes to verify are you real user. Don’t worry, you will have account soon.

Also it’s know to happen if your credit/debit card got rejected 2 times. Please note that debit cards are allowed only in selected geographies because of fraudulent sing ups. In that case, it’s recommend to use PayPal.

Reply Report
Submit an Answer

Related

Looking for something else?

Ask a new question Search for more help