Account Locked more than 8 hours and still not get an answer

August 22, 2015 2.1k views
DigitalOcean

Please Help, i am new user want to create new account using credit card
and my account is locked, and don't know why is it so difficult to unlock my account, even i have given my identity

really, need response ASAP

5 comments
3 Answers

Hi there @ferrylukito2003,

Sorry for the very delayed response here!

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don't ever access personal account information here. This means we can't provide help with any account or billing-related issues.

If you are ever in this situation where your account is locked, please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

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