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Acess Denied to Droplet

Posted on March 4, 2023

I go to and click “Reset root password”. I go to my e-mail and copy the temporary password sent by digitalocean. I open PuTTY. In “configuration” screen I enter my droplet IP address.

Clicking open I get PuTTY and get “login as:” I type “root” and next I have "login as:@<MYIPAddress>'s password. I paste the temporary password just sent.
I get “Access denied”.

Please don’t send me to an article. Please respond to my question if you are able.

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Richard Kasperowski

March 4, 2023

Hi there! Do you have a firewall configured between your computer and the droplet? If so, try whitelisting your computer’s IP address in the firewall. If not, let me know, and we can try something else.

alexdo

March 4, 2023

Hello @dallasdisabilityattorney

You can try to manually type the password. In some cases there might be an whitespace copied over in the clipboard and this will cause issues when copy/pasting the password.

Regards

Tharindu Kumara

March 5, 2023

Sounds like DigitalOcean can’t reset the password for your Droplet. This happened to me once a long time ago. I think it was because some operating systems manage root password internally. Or you’ve made changes to your droplet that could prevent DO from changing root password.

Now if you still want to get access to your droplet, I think you need to create a snapshot and launch a droplet from that it or attach the root volume to another droplet.

If you need to hire someone to do it for you, you can use this Fiverr gig, https://vpsfix.us/fiverr/server-help

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This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Hello @dallasdisabilityattorney

You can try to manually type the password. In some cases there might be an whitespace copied over in the clipboard and this will cause issues when copy/pasting the password.

Regards

Tharindu Kumara

March 5, 2023

Now if you still want to get access to your droplet, I think you need to create a snapshot and launch a droplet from that it or attach the root volume to another droplet.

If you need to hire someone to do it for you, you can use this Fiverr gig, https://vpsfix.us/fiverr/server-help

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Acess Denied to Droplet

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