Authenticator lost, backup codes not working, support wants id-verification


i recently lost my authenticator due to a hardware crash. The backup codes i’ve generated beforehand are not working. The old codes are 8-digits long including characters and numbers. The system, however, wants a 6-digit code.

The support wants my ID for verification even though i’ve never paid with credit card or similar. So they do not have these kind of information. So i got in touch with them and told them that i can provide all the details about payments, personal address, old backup codes etc. However they insist getting my ID for verification. They even told me to upload my ID to a fileserver which i host, so that they do not store my ID during the process, which is totally nonsense…

So the question is how to get my primary account back without uploading my ID? There has to be a way… I do not want to move to a different service or creating an account and transferring server backups back and forth. In the meantime, i am also not able to pay for it…

Any suggestions,


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HI guys, big problem. My daughter deleted the 2FA app on my phone and obviously “stupidly” I dont remember where I put my codes. I contacted support / contact event FB / uploaded ID’s and everything but still now answer from support… neither negative or positive… silence… only some automated messages telling that they have closed the tickets… whats happening? This problem I face on another account of mine that its crucial for my business… any advice? Thank you. 1 WEEK no human answer… :((((( feeling trapped.

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