Question

Can I get notifications for new support tickets?

Hi, I recently had two support tickets opened by DO (not myself or team). They were in regards to a droplet being disabled. I never received an e-mail notification that the tickets were opened though, so I didn’t even know about them until I checked the support page after being informed that a customer site was not functioning. After my teammate replied to one of the tickets, and DO responded, I received a notification regarding the DO response. So, the settings here work, but I don’t see a way to get notifications for new tickets (and thus be informed by DO when they need a response from us). Thanks.

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Hello,

When a ticket is opened by a DO Staff member a notification is sent via email. If you are not receiving those I would suggest opening a ticket through the support portal so they van try and help you find out why you are not receiving them.

You can find the new ticket page at https://cloud.digitalocean.com/support/tickets/new