Hi, I recently had two support tickets opened by DO (not myself or team). They were in regards to a droplet being disabled. I never received an e-mail notification that the tickets were opened though, so I didn’t even know about them until I checked the support page after being informed that a customer site was not functioning. After my teammate replied to one of the tickets, and DO responded, I received a notification regarding the DO response. So, the settings here work, but I don’t see a way to get notifications for new tickets (and thus be informed by DO when they need a response from us). Thanks.
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.