Can not create droplet, why?

Posted September 10, 2014 5.2k views

I signed up few minutes ago, email confirmed, $5 paid, I thought I could create a droplet(DO says: “Thanks! create your first droplet now.”), but when I click “Create Droplet” button, it always take me to a “Support ticket” page(I filled that form before).

I found the FAQ about account, says it will take 30 days to become a verified user, is it really need 30 days?

Because I’m a unverified user, so I can’t create any droplet, is that true?

1 comment

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Submit an Answer
3 answers

please I can’t make droplets, billing is still $ 100 and every time I click the droplets button there is a notification, in order to complate droplets, please complate registration, what registration means?

You need verify your ID card on digital ocean account support

Example :

“Thank you for the information you have provided thus far. However, some of the information that you’ve provided seems a bit off.

To help us further verify your identity, please send us the following:

  1. A photo of you holding your government-issued photo ID or passport (your face next to ID)”
  • thanks for your answer, I received reply from DO support team in the “Support ticket” page, my account has been verified. but I don’t provide ID card information.