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Heya,
First, please verify your credentials and make sure you’re inputting them correctly. Then, you want to ensure your IP address is correctly added to the whitelist.
If you’re still having trouble, it could be due to some firewall settings or due to the nature of the network you’re connecting from. In such cases, you may want to consult your System Administrator or ISP.
Note: Please do not share any sensitive information here such as IP addresses, passwords, etc.
You might find this article on DigitalOcean Redis quite useful.
Hope that this helps!