Question

Can't connect to my droplet via SSH or Console

I can not access my DigitalOcean droplet with ssh or the DO console

Can not ping the server

Access has work fine for 3yrs, the dev logins almost daily.

No one has made any changes to the configuration files or firewall or iptables

Kernal was updated about 5 months ago without a problem

I tried accessing the iptables but get the message that the file does not exist.

I tried re-installing with sudo apt-get update && sudo apt-get install linux-image-uname -r && sudo apt-get install linux-headers-uname -r

But I get this https://www.screencast.com/t/QKNPAJOIc

I have NOT power-cycled the droplet, I am afraid if I do that it will not power back up

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Hello, @timothylhanson

If you’re unable to access the droplet via ssh and from the console in the control panel as well, I will recommend you to get in touch with our amazing support team and they will check this for you.

Also once you have contacted our team, please provide me with the support ticket number so I can follow up this for you.

Regards, Alex