Can't connect to my droplet via SSH or Console

Posted January 20, 2020 409 views

I can not access my DigitalOcean droplet with ssh or the DO console

Can not ping the server

Access has work fine for 3yrs, the dev logins almost daily.

No one has made any changes to the configuration files or firewall or iptables

Kernal was updated about 5 months ago without a problem

I tried accessing the iptables but get the message that the file does not exist.

I tried re-installing with
sudo apt-get update && sudo apt-get install linux-image-uname -r && sudo apt-get install linux-headers-uname -r

But I get this

I have NOT power-cycled the droplet, I am afraid if I do that it will not power back up

edited by MattIPv4
1 comment
  • I can not access my DigitalOcean droplet with ssh or console
    and Can not ping the server
    Last morning I tried installing with some application and confuse command to install openssh
    I have NOT power-cycled the droplet
    Please help me urgently.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Submit an Answer
1 answer

Hello, @timothylhanson

If you’re unable to access the droplet via ssh and from the console in the control panel as well, I will recommend you to get in touch with our amazing support team and they will check this for you.

Also once you have contacted our team, please provide me with the support ticket number so I can follow up this for you.