Can't login to console

Question

Hi.
I’m trying to install Discourse on my droplet. However, when I try to login in the DO console it says “Login invalid.”
I also tried logging in from a windows command prompt but there it says “Permission denied.”. I tried rebuilding my droplet - same thing. I used ssh root@MY DROPLET’S IP.

Please help! I’m starting to get irritated.

Answer 1

MattIPv4 June 18, 2019

Hi there,

The password to login at the DO console should be the root password for your droplet. If you do not have a password defined (meaning all passwords attempted fail, as is the default state when creating droplets with SSH keys), you can SSH in with PuTTY and type “passwd” to set a new root password.

Hope that helps!
- Matt.

Reply Report

martinstealth June 18, 2019

I already tried that. Didn’t help
Reply Report
- MattIPv4 June 18, 2019
  
  Is your droplet setup with SSH keys?
  If so, can you connect via putty?
  
  Reply Report
  
  martinstealth June 18, 2019
  
  No, it doesn’t have SSH keys
  
  Reply Report
  
  MattIPv4 June 18, 2019
  
  Ah okay, have you attempted to reset the root password through the droplet panel?
  
  See https://www.digitalocean.com/docs/droplets/how-to/reset-root-password/
  
  Reply Report
  
  martinstealth June 18, 2019
  
  Yes, I did. I even rebuilt the droplet.
  
  Reply Report
  
  UgoChukwu February 13, 2020
  
  I have a similar issue here; i created my droplet with SSH keys i generated with puttygen.
  I can connect via putty seamlessly, but when I tried to connect through DO console, I got an error login incorrect
  
  As usual, creating droplet with ssh key will override the use of password, but DO console kept on asking for password.
  
  Reply Report
MattIPv4 June 18, 2019

@martinstealth if you cannot connect with SSH keys and resetting the password isn’t helping, I would suggest your best bet would be open a ticket with the support team who should be able to look into this further:

https://cloudsupport.digitalocean.com/s/createticket

Please do post an update here once you have resolved this so that others who experience this issue may be able to find the answer!
Reply Report
- martinstealth June 18, 2019
  
  Okay. I did open a ticket, but I’m still waiting for a response to my latest reply and it’s urgent
  
  Reply Report

Answer 2

martinstealth June 18, 2019

I already tried that. Didn’t help
Reply Report
- MattIPv4 June 18, 2019
  
  Is your droplet setup with SSH keys?
  If so, can you connect via putty?
  
  Reply Report
  
  martinstealth June 18, 2019
  
  No, it doesn’t have SSH keys
  
  Reply Report
  
  MattIPv4 June 18, 2019
  
  Ah okay, have you attempted to reset the root password through the droplet panel?
  
  See https://www.digitalocean.com/docs/droplets/how-to/reset-root-password/
  
  Reply Report
  
  martinstealth June 18, 2019
  
  Yes, I did. I even rebuilt the droplet.
  
  Reply Report
  
  UgoChukwu February 13, 2020
  
  I have a similar issue here; i created my droplet with SSH keys i generated with puttygen.
  I can connect via putty seamlessly, but when I tried to connect through DO console, I got an error login incorrect
  
  As usual, creating droplet with ssh key will override the use of password, but DO console kept on asking for password.
  
  Reply Report
MattIPv4 June 18, 2019

@martinstealth if you cannot connect with SSH keys and resetting the password isn’t helping, I would suggest your best bet would be open a ticket with the support team who should be able to look into this further:

https://cloudsupport.digitalocean.com/s/createticket

Please do post an update here once you have resolved this so that others who experience this issue may be able to find the answer!
Reply Report
- martinstealth June 18, 2019
  
  Okay. I did open a ticket, but I’m still waiting for a response to my latest reply and it’s urgent
  
  Reply Report

Answer 3

hualun87a August 7, 2019

i cannot sign in https://cloud.digitalocean.com/projects with my email—
hualuna87@126.com;
could you tell me what the matter is

Reply Report

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