Cannot access my site "server DNS address could not be found."

Posted February 12, 2017 30k views
DNSUbuntu 16.04

Hello Sharks,

Sponsoring Registrar IANA ID: 1068
Whois Server:
Referral URL:
Status: clientTransferProhibited
Updated Date: 12-feb-2017
Creation Date: 11-feb-2017
Expiration Date: 11-feb-2018

My IP is However, I followed some advice on the DO forums, regarding my situation, to change Wordpress General settings so that Wordpress is accessible through my website name instead of my IP. Now I cannot even access my Wordpress dashboard. I setup my ‘A’ records and my 'CNAME’ records following the tutorial. I’m not sure what else I have to do. Do I have to wait more than 24 hours? Someone please help me.

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4 answers

I can see your website too – it appears to be working fine! On cached DNS records; if you make any changes to your DNS records it can take a lot of time (sometimes several days) for those changes to propagate around the internet. Realistically, most changes are visible in an hour or so – often less.

  • TyVM. Is there a reason as to why you can see my website and I cannot? Does it depend on location? I am so relieved that at least others can see my website, phew.

    • Could be because you need to clear your browser cache. For example, for Chrome that means “clear browsing data” from the Chrome menu. Restart Chrome and have another look for your site. Alternatively, try from your phone or another computer.

      • weird, because I have tried on my phone and it still shows up as an error. I’ll see in a day or so.

      • I just tried on my phone without wifi and with my data and it works. Is there a reason it doesn’t work on my internet.

        • Yes, it means the “old” DNS record is cached somewhere on your local network – likely on your wifi router. It gets a bit complicated to explain but the router (likely) acts as a local DNS server for your home network. You can flush that cache – google for specific instructions for your router. Alternatively, simply unplugging/rebooting it might work.

          Bottom line, your site is online for all the world to see – except you :) – so that’s good!

        • When your devices are connected to your wifi, they’re probably all set to use the same DNS server, which probably has old data cached. When your phone’s using a different connection, maybe it’s using a different DNS server (run by your mobile phone company, perhaps).

          It works for me (and philcoggins) because we only tried to visit your website after everything was set up correctly. You may have visited it too quickly, before it worked, and now that DNS server has cached the incorrect or nonexistent settings for up to 2 days.

          • thank you!! you two have been very helpful haha! much respect, i’ll wait out the 2 days and i’ll use my mobile data connection for the time being. again, thank you very much :D

I think you need to wait a bit longer, yes. Some of the DNS records involved can be cached up to 2 days.

As far as i can tell, everything looks correct. Your DNS looks correct. I can load your website.

  • Wait, you can load my website fully? Or do you get the same error as me? If so, could you explain what DNS records being cached means? I would be so grateful because I am such a big noob haha.

sir i am safeerkhan from srilanka my website can not open dns cmd setting till same problem and i try all data deleted cookies deleted i dont know what to do more plz help me resovle problem my websit

Sounds like a problem of what I’m having now too. I could access and myself last night and tonight I am unable to access both websites. is instead loads fine.

Deleted all cookies and caches and restarted my router didn’t seem to overcome the issue. I think my problem is exactly the same as jqsonlee where I could access the sites via mobile internet data but somehow doesn’t work on my router’s wifi.

I remember using the Google DNS server last night;; I even emptied using on default, didn’t work out too. Does this mean I have to access the site via mobile data forever? lol

Post is old dated back 2017, I was thinking if jqsonlee would have his updated solution to this by now.