Question

Data domain 'xxx': name already exists.

I have bought a new domain and added digitalocean nameservers like i normally. But this time round when i cameinto digitalocean and tried adding it on the list of domains i got the error Data domain ‘xxx’: name already exists. Please help, it’s urgent. Domain provider have said everything is set correctly on their end.


Submit an answer


This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

alexdo
Site Moderator
Site Moderator badge
December 14, 2022

Hello @zynamisltd,

The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says Data domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.

Regards

KFSys
Site Moderator
Site Moderator badge
December 14, 2022

Hi @zynamisltd,

This means someone else has added the said domain to their account in the past. If you now own the domain, you’ll need to contact DigitalOcean support and ask them to remove the domain from the other account so that you can add it to yours.

Please reach out to our amazing support team who will be more than happy to assist you! :)

https://www.digitalocean.com/support/

Hope that helps! - KFSys.

Hello @zynamisltd!

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!

Sergio Turpín

Try DigitalOcean for free

Click below to sign up and get $200 of credit to try our products over 60 days!

Sign up

card icon
Get our biweekly newsletter

Sign up for Infrastructure as a Newsletter.

Sign up
card icon
Hollie's Hub for Good

Working on improving health and education, reducing inequality, and spurring economic growth? We’d like to help.

Learn more
card icon
Become a contributor

You get paid; we donate to tech nonprofits.

Learn more
Welcome to the developer cloud

DigitalOcean makes it simple to launch in the cloud and scale up as you grow – whether you’re running one virtual machine or ten thousand.

Learn more ->
DigitalOcean Cloud Control Panel