I have bought a new domain and added digitalocean nameservers like i normally. But this time round when i cameinto digitalocean and tried adding it on the list of domains i got the error Data domain ‘xxx’: name already exists. Please help, it’s urgent. Domain provider have said everything is set correctly on their end.
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Hello @zynamisltd,
The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says Data domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.
Regards
Hi @zynamisltd,
This means someone else has added the said domain to their account in the past. If you now own the domain, you’ll need to contact DigitalOcean support and ask them to remove the domain from the other account so that you can add it to yours.
Please reach out to our amazing support team who will be more than happy to assist you! :)
Hope that helps! - KFSys.
Hello @zynamisltd!
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps!
Sergio Turpín