Question

Delay of Unlocking Ports 80 and 443

My server got hacked the last week for phishing and Every time DigitalOcean receives a report from Netcraft, it suspends my ports (http and https), I have secure copies of the sites that I store, it is possible that DO instead of suspending my ports notifies me so I can clean it? giving me an ultimatum or something? These suspensions have me very tired, my clients have tired me, I am looking very bad, They sent a report, of a site that I had already cleaned and after 5 minutes the ports were suspended, I proceeded to inform them immediately that I would lift the prohibition of the ports and I’ve been waiting for 3 hours, last time they left me 2 days without a web server, what is the average wait time? Why do they take so long to solve something so simple? Should I always wait for that time? I have not been able to work, and that makes me a little distressed. Tickets: [#03271759] [#03268603] [#03263716]


Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Could you help me please with this tickets? [#03629049] and [#03629022] my server got blocked again

Can you help me unlocking the 80 and 443 ports again please? I need my web service online again ;C [Ticket #3423143] I have at least 240 cpanel accounts on that server

Netcraft marked as solved looong time ago, but DigitalOcean is too slow to resolve that cases, really bad service, my server have over 240 websites on the same server and all websites got affected :/