Delay of Unlocking Ports 80 and 443

My server got hacked the last week for phishing and Every time DigitalOcean receives a report from Netcraft, it suspends my ports (http and https), I have secure copies of the sites that I store, it is possible that DO instead of suspending my ports notifies me so I can clean it? giving me an ultimatum or something? These suspensions have me very tired, my clients have tired me, I am looking very bad, They sent a report, of a site that I had already cleaned and after 5 minutes the ports were suspended, I proceeded to inform them immediately that I would lift the prohibition of the ports and I’ve been waiting for 3 hours, last time they left me 2 days without a web server, what is the average wait time? Why do they take so long to solve something so simple? Should I always wait for that time? I have not been able to work, and that makes me a little distressed. Tickets: [#03271759] [#03268603] [#03263716]