Digital Ocean for hosting business

Hi All,

I’m small local hosting company and new with DO. I just tried DO droplets and seems promising since using cloud I can save alot from cpanel license, immunify360 licence and other server licenses since most of them cheaper for vps than for a dedicated server.

But it seems DO blocked smtp traffic and let me wait 60 days to let them decide they can open the SMTP for my account or not. Why DO can not reduce the wait time, maybe using passport copy or ID card copy verification? I believe most of new customers can not wait 60 days.

Questions, anybody run hosting business using DO? In case one of our customer website hacked and used to send spam, does DO easily turn off your droplets?

Please share your knowledge or opinion.

Tq, H

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Very lousy service. Very dissapointed to Digital Ocean recently the way they handle business. Is not all customers able to wait and we do require emails for some end users. Especially we are rushing to hand over the projects to client and near to deadline. Is just a very dissapointed matter on this.

Hi! We’re sorry for the inconvenience. Unfortunately when it comes to spam we have no way to know if a user is legitimate. Because these activities are not illegal in many jurisdictions outside the US people planning to send spam are much more likely to provide legitimate business and personal information than users are for other types of fraud and abuse we see on our network.

When someone sends spam from one of our IPs it can result in that IP being added to blacklists that can prevent anyone from receiving mail sent from those IPs. Our team works to get IPs removed when this happens but this is not always a straightforward or easy process.

We generally recommend against running your own mail servers and recommend the use of transactional mail providers when possible