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DNS_PROBE_FINISHED_NXDOMAIN

Posted June 1, 2021 79 views
DNS

Hi everyone,

is there some (un)planned network maintainance today or someone facing the same problem?

Trying to access my website I just receive DNSPROBEFINISHED_NXDOMAIN and also trying to ssh by the hostname, unfortunately no success.

Thanks in advance!

Kind regards

Gabriel

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gabrielbrde
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gabrielbrde

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bobbyiliev June 1, 2021

Hi there @gabrielbrde,

I just checked the status page and I did not see any reported incidents as of the time being.

Do you get any DNS entries back if you try to do a DNS lookup using this tool here:

https://www.digitalocean.com/community/tools/dns

If you are not getting any DNS entries back, I could suggest running a whois check for your domain name and make sure that the domain is not with status onHold and also that it has not expired.

If all the settings are correct, but you are still seeing the problem, and if you are using the DigitalOcean nameservers, then I could suggest getting in touch with the DigitalOcean support team.

Let me know how it goes!
Regards,
Bobby

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  • gabrielbrde June 1, 2021

    Hi Bobby,

    I got “clientUpdateProhibited” status from Google Domains. I have unlocked it and hopefully it is gonna work soon.

    I am not sure if should open a new question, but what I was trying to do is to access an app hosted on Netlify using a subdomain from my domain (thegabriel.dev) e.g. https://myapp1.thegabriel.dev.

    Background: I have a droplet with Apache running my website https://thegabriel.dev and I would like to use https://myapp1.thegabriel.dev to point to the app running on Netlify.

    What I did: added the following Netlify name servers to Google Domains NS:

    dns1.p06.nsone.net
    dns2.p06.nsone.net
    dns3.p06.nsone.net
    dns4.p06.nsone.net

    At the end my Google Domains list seems like this:

    ns1.digitalocean.com
    ns2.digitalocean.com
    ns3.digitalocean.com
    dns1.p06.nsone.net
    dns2.p06.nsone.net
    dns3.p06.nsone.net
    dns4.p06.nsone.net

    I suppose this triggered the original error.

    The question now is: should I create new records (NS) in Digital Ocean with the following name servers?

    dns1.p06.nsone.net
    dns2.p06.nsone.net
    dns3.p06.nsone.net
    dns4.p06.nsone.net

    Thanks for any help, I am a little lost on it.

    Kind regards

    Gabriel

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    • bobbyiliev June 1, 2021

      Hi there @gabrielbrde,

      There should be no need to unlock the domain, you would only need to do that if you are transferring the domain from one domain provider to another domain provider. For DNS changes it is not needed.

      Regarding the nameservers, this is indeed where the problem is coming from.

      You need to use either only the DigitalOcean nameservers or the nsone.net ones. Using two DNS providers at the same time could result in the problems that you are facing now.

      The nameservers basically ‘tell’ your domain name which DNS zone to use. So if you want to use the DNS zone under your DigitalOcean account, you should use the DigitalOcean nameservers. And if not you should use only the nsone.net ones.

      As your domain name is registered with Google, you need to go to your Google account and remove the set of nameservers that you don’t want to use.

      Once you have only 1 set of nameservers, either the DigitalOcean ones or the nsone.net ones, then you can go to the corresponding DNS zone and add the required DNS records.

      Hope that this helps. Let me know if you have any questions!
      Regards,
      Bobby

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