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Droplet Blackhole

Posted October 5, 2020 91 views
DigitalOcean

Hi, we’ve just had one of our droplets taken offline and had its network temporarily suspended due to a suspected DDos attack. The issue has now been resolved.

How do we get the droplet back up though? and if we cannot, how do we contact DO to re-enable the network? I have placed a support ticket but this is a mission critical website. Does anyone know how long the network would be automatically suspended for?

Many thanks
Tom

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bobbyiliev October 5, 2020

Hey @tomjenkins,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Bobby.

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