Droplet can't boot because: "you need to load the kernel first"

April 12, 2018 755 views
DigitalOcean Ubuntu
ivancp
By:
ivancp

Hello ,

My droplet suddenly down and I got the message "you need to load the kernel first" after regular Ubuntu boot screen (grub).

How to I solve that problem?
Digitalocean support seems not answer the support tickets.

Regards

1 comment
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1 Answer
ryanpq MOD April 12, 2018

We're sorry for the delay on your ticket but our support team will best be able to assist you with this. If necessary, our team can set your droplet to boot to a recovery ISO which will allow you to access your disk and make any changes needed to fix the problem that is preventing the boot process from completing.

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