Question

Droplet can't boot because: "you need to load the kernel first"

Posted April 12, 2018 1.2k views
UbuntuDigitalOcean

Hello ,

My droplet suddenly down and I got the message “you need to load the kernel first” after regular Ubuntu boot screen (grub).

How to I solve that problem?
Digitalocean support seems not answer the support tickets.

Regards

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1 answer

We’re sorry for the delay on your ticket but our support team will best be able to assist you with this. If necessary, our team can set your droplet to boot to a recovery ISO which will allow you to access your disk and make any changes needed to fix the problem that is preventing the boot process from completing.

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