Droplet limit increase request without answer.

Hi “customer support” and community members,

I requested 3 days ago a droplet limit increase with no solution (#2760278). Answering is being reviewed is not a solution.

I understand the limit to prevent abuse/fraud but cannot carry on with the company project because of the lack of customer support. You have my company name, project justification and scaling specifications, cell number, professional profile, social media links, … And still no answer. I suppose you just need a transfer, but even haven’t received the request (and this is a company project with a considerable budget).

The response time is unacceptable and I cannot find the SLA agreement as every service provider should have (maybe I am missing something).

Many of us are professionals, if there is no support, there is no service.