Droplet limit increase request without answer.

December 15, 2018 1.4k views
Ubuntu DigitalOcean

Hi “customer support” and community members,

I requested 3 days ago a droplet limit increase with no solution (#2760278). Answering is being reviewed is not a solution.

I understand the limit to prevent abuse/fraud but cannot carry on with the company project because of the lack of customer support. You have my company name, project justification and scaling specifications, cell number, professional profile, social media links, … And still no answer. I suppose you just need a transfer, but even haven’t received the request (and this is a company project with a considerable budget).

The response time is unacceptable and I cannot find the SLA agreement as every service provider should have (maybe I am missing something).

Many of us are professionals, if there is no support, there is no service.

4 Answers

Hey friend,

My apologies for the delay on that. We’re looking into a reality that is making things worse for tickets like this one. Each time you replied to the ticket, it updated the “last updated” time on our side. At the moment, the “last updated” column is the most effective way for us to sort tickets by who has been waiting the longest. Because of this, the ticket kept falling to the back of the queue each time you replied.

If ticket volume were a bit lower this really wouldn’t matter that much, and for the most part hasn’t been an issue. We can see how it can be for tickets sitting in our Trust & Safety queues right now, where this had been sitting. That is on our radar as a problem to solve. It’s totally our bad.

Jarland

Ticket #02711095

Dear Support, (Ticket #02711095)

We are in urgent need of to increase droplet limit for our account.
We want to increase limit to 500. We have submitted request from admin
panel also. Could you please help with it ?

Ticket #02711095

Ticket #02743305,

We need in urgent need of to increase droplet limit to more. We have submitted request from admin panel also. Could you please help with it, too ?

Ticket #02773325

Dear Support,

I also am in need of an urgent increase in droplets I submitted the request yesterday, but have heard nothing back. Can someone please assist?

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