Droplet netwoking is disabled and support team nos respond

My droplet was disabled by the network, they did not inform me in advance to download the necessary backups. As of the warning, I can only access from the Digital Ocean platform console. I have restored the droplet in a new one, but with data from 15 days ago. I have 3 .zip files of 3 database backups from a previous day, and I need to access them. I have lifted a support ticket as mentioned in the mail, but I have not received an answer after 8 hours

My ticket is: [Ticket #2872074] Networking Disabled: ubuntu-512mb-nyc3-01

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

I can access the console through the browser, and there are the files that I require, is there a way to run a nano file to copy its content?

Hi there @hectorgarcia83,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps! - Matt.