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Droplet netwoking is disabled and support team nos respond

Posted August 7, 2019 545 views
NetworkingUbuntu 16.04

My droplet was disabled by the network, they did not inform me in advance to download the necessary backups. As of the warning, I can only access from the Digital Ocean platform console. I have restored the droplet in a new one, but with data from 15 days ago. I have 3 .zip files of 3 database backups from a previous day, and I need to access them. I have lifted a support ticket as mentioned in the mail, but I have not received an answer after 8 hours

My ticket is:
[Ticket #2872074] Networking Disabled: ubuntu-512mb-nyc3-01

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hectorgarcia83
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hectorgarcia83

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2 answers
MattIPv4 August 7, 2019

Hi there @hectorgarcia83,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps!
- Matt.

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hectorgarcia83 August 7, 2019

I can access the console through the browser, and there are the files that I require, is there a way to run a nano file to copy its content?

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