My droplet was disabled by the network, they did not inform me in advance to download the necessary backups. As of the warning, I can only access from the Digital Ocean platform console. I have restored the droplet in a new one, but with data from 15 days ago. I have 3 .zip files of 3 database backups from a previous day, and I need to access them. I have lifted a support ticket as mentioned in the mail, but I have not received an answer after 8 hours
My ticket is: [Ticket #2872074] Networking Disabled: ubuntu-512mb-nyc3-01
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hi there @hectorgarcia83,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)
Hope that helps! - Matt.
I can access the console through the browser, and there are the files that I require, is there a way to run a nano file to copy its content?
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.