Question

Droplet not working, no idea what happens

Posted April 22, 2020 112 views
WordPress

Hi,

I have a WP droplet on DigitalOcean.

It was working until a few days ago when I tried to install the SSL certificate.

Long story short, at this point the website isn’t responding and I have no idea what the issue is.

I have an open ticket but the feedback is painfully slow. I get a reply being told to do some stuff, which doesn’t work, then I reply, and then I have to wait several hours for the next answer. It’s been going on for days, and my website is still down.

DigitalOcean has gone from being an easy and straight-forward solution for me to host my website, to being a total hinderance, because I am stuck, can’t access my website, and I am losing COUNTLESS hours googling for answers… not worth it.

At this point, I’d simply like to fetch my whole website and move to a new hosting platform, like NameCheap, which offers live support.

As I mentioned earlier, the website isn’t working, but I am connected to the server via ssh.

Would there be a guide on how to fetch the whole WP installation to move it somewhere else?

Thank you

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1 answer

Hello,

From what you’ve mentioned it is quite apparent what caused the problem. As far as I can see when you tried to install an SSL, this is when things stopped working so it is most likely your Apache service that is having some issues.

Have you tried to do any troubleshooting? If so can you share more information about the errors and the steps that you’ve taken?

A good start is to follow the steps from this answer here:

https://www.digitalocean.com/community/questions/how-to-troubleshoot-common-apache-issues-on-linux-server

Besides that I don’t think there is a specific guide on how to move specifically to NameCheap but they offer this as a service:

https://www.namecheap.com/hosting/hosting-migrate-to-namecheap/

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