Droplet stuck (cannot open console, power off, destroy etc), not getting support

August 25, 2019 443 views
DigitalOcean

Not sure how to solve this issue.

Since 2 days back one of our droplets in AMS2 has been stuck with the status message “detaching volume”.

The droplet and associated volume

  • cannot be SSHd into. (no response)
  • cannot be console:d into through DO’s pages. (generic connection error mesage)
  • cannot be powered off (button greyed out)
  • cannot be destroyed (button greyed out)

I tried opening a support issue to this but after several hours all we got was that we should log into it and check the volume status.

Kind of disappointed of the lack of support options right now as we are paying around 200 usd/month for this account.

If any DO employees see this post the droplet id is 146201690 (I assume this id is harmless to post online :P) and support ticket is #2911091.

Is there any way to get or pay for priority support without having to sign up for a 1000 usd/mth plan or something?

1 comment
  • Well to be fair we actually got the “try logging in etc..” response within minutes which we replied back to that it wasn’t helpful since we have zero ways of doing that or controlling it via DO control panel (since everything is greyed out), but after that it has just been silence for hours.

1 Answer

Hi there @gigurra98a4e8408653122e060,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps!
- Matt.

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