Droplet stuck: "Power on" and "Snapshot" both in Executing state for hours - what are my options?

Hi,

I’m looking for advice on a stuck Droplet. The DO control panel shows two operations frozen simultaneously:

• Power on: “Executing” for 20+ minutes
• Snapshot: “Executing” for 3+ hours

For context, on the same 80 GB Droplet, previous backups completed in 6-8 minutes, so 3 hours is way outside the normal range.

The Droplet was powered off when I started the snapshot, and later I tried to power it on to proceed with a live migration suggested by support. Now it seems the snapshot is blocking disk operations and neither action can complete.

Questions:

1. Has anyone experienced a similar situation where both a snapshot and a power-on action got stuck? What resolved it?
2. Is there a way from the control panel to cancel a snapshot in progress? I couldn’t find one.
3. Any general tips for this kind of situation while waiting for support?

I have open support tickets, but posting here in case anyone has been through this and can share what worked.

Thanks!