Email forwarder bounceback godaddy

Hello, I have an email forwarder set in my domain provider(GoDaddy). When sending an email I’m getting a bounceback. I’ve talked with GoDaddy’s support and I’m attaching here what they said.

Hope that you can solve this, Thanks and best regards, Omri

This bounce is being generated specifically from a Microsoft server. get in touch with your hosting provider to see if they can get into your zone File and do a refresh to try to remove any of these records that might be attaching to the domain. Original Message Headers DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;; s=selector1-godaddy-com; h=From:To:Date:Subject:Message-ID:Content-Type:MIME-Version; bh=LAlLo6UUD4zzGEj7ksoCb+7yHLuLHoKMRCRmeEEv0K4=; b=xMHKYcEAD5BPWM5fP6phEg9uRV2J7KpDO94/wz/KJHJONbxjYWVREr3sLxPAyQMyk+pD+cj8551BAkPQAo4AyrqeXc6Dp/7fl4fCalR5OSckfflgPpDmIhwUrtMoUcHvyZcy3vvOpN9NfZw1gOluyHRHX+YAYIHTg53Dhbazcqk= Received: from ( by ( with Microsoft SMTP Server (TLS) id 15.1.409.15; Thu, 3 Mar 2016 19:49:38 +0000 Received: from ([]) by ([]) with mapi id 15.01.0409.024; Thu, 3 Mar 2016 19:49:37 +0000 From: ChatSupport To: “” Subject: test Thread-Topic: test Thread-Index: AQHRdYXRg+VRQqSKpEGYQPKRIulapQ== Date: Thu, 3 Mar 2016 19:49:37 +0000 Message-ID: Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: X-MS-TNEF-Correlator: authentication-results:; dkim=none (message not signed) header.d=none;; dmarc=none action=none; x-ms-exchange-messagesentrepresentingtype: 1 x-originating-ip: [] x-microsoft-exchange-diagnostics: 1;CY1PR0201MB1067;5:alI+M0vzOLBSfRwURoXOW5nzEbuTodWrKotZ9UvEU+E4Jrp8Vl5naPFNqm8u/wRo8umXKd0T65DItN7gvn4+rTC7X04YqU//b1xZe1xac16Kjr9rRXjCiWQQc8d/8gpRJlaB4pmhCaOOBET3jtbY4A==;24:9ohjFv7othojjWH8G76FZkQvmagWybDV0wdM4S2bWSCPO65bRJAVPyX60GNtGAmoXpamNFAc1F4ekzj3sDfu88JT0prVzAFwS9+g0IjPNqk= x-microsoft-antispam: UriScan:;BCL:0;PCL:0;RULEID:;SRVR:CY1PR0201MB1067; x-ms-office365-filtering-correlation-id: 41b91a32-030c-4b57-1c62-08d3439cf429 x-microsoft-antispam-prvs: x-exchange-antispam-report-test: UriScan:; x-exchange-antispam-report-cfa-test: BCL:0;PCL:0;RULEID:(601004)(2401047)(5005006)(8121501046)(3002001)(10201501046);SRVR:CY1PR0201MB1067;BCL:0;PCL:0;RULEID:;SRVR:CY1PR0201MB1067; x-forefront-prvs: 0870212862 x-forefront-antispam-report: SFV:NSPM;SFS:(10019020)(6009001)(54356999)(5002640100001)(5004730100002)(86362001)(558084003)(16236675004)(6116002)(87936001)(79362002)(3660700001)(5003600100002)(2900100001)(76576001)(40100003)(99286002)(50986999)(19625215002)(77096005)(5008740100001)(3846002)(3480700003)(110136002)(102836003)(66066001)(1096002)(92566002)(189998001)(74316001)(586003)(2906002)(2501003)(19627405001)(450100001)(122556002)(1220700001)(80792005)(3280700002)(107886002)(2351001)(1730700002)(221733001)(106116001)(10400500002)(33656002)(229853001)(81166005)(217283001)(220243001);DIR:OUT;SFP:1102;SCL:1;SRVR:CY1PR0201MB1067;;FPR:;SPF:None;MLV:sfv;LANG:en; spamdiagnosticoutput: 1:23 spamdiagnosticmetadata: NSPM Content-Type: multipart/alternative; boundary=“000_CY1PR0201MB106565C09BE0E53347777432A5BD0CY1PR0201MB1065” MIME-Version: 1.0 X-OriginatorOrg: X-MS-Exchange-CrossTenant-originalarrivaltime: 03 Mar 2016 19:49:37.6697 (UTC) X-MS-Exchange-CrossTenant-fromentityheader: Hosted X-MS-Exchange-CrossTenant-id: d5f1622b-14a3-45a6-b069-003f8dc4851f X-MS-Exchange-Transport-CrossTenantHeadersStamped: CY1PR0201MB1067

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The request is unclear, do you know what records they are asking you to remove? Can you be more specific and precise on what the error was?

If you need to remove or modify records, and are using DO DNS, you can find a guide on using DNS here

You may have some old records referring to Microsoft and you will want to check for and remove those.