Question

Error add new connection/users in mongodb compass

Posted on April 29, 2025
DigitalOcean Managed MongoDB Database MongoDB
Asked by antoine

Hello, I have a MongoDB setup with DigitalOcean with my admin connection in MongoDB Compass. I tried to add a new user I’m working with. We added him correctly to the team users on DigitalOcean and to the trusted sources of the database. We tried using the connection string with the new user or even with the admin, but we still get this error in MongoDB Compass: connect ETIMEDOUT xxx.xxx.xx.xx:xxxxx

What should i do ? Thank you.

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Bobby Iliev

Site Moderator

• May 2, 2025

Hey @antoineClam,

The ETIMEDOUT error means MongoDB Compass can’t reach the database server at all, which isn’t probably related to credentials.

You need to make sure the IP address you’re connecting from is added to the Trusted Sources in your database settings on DigitalOcean.

If you’re on a network that restricts outbound traffic (like some office or VPN setups), try from a different network or even a hotspot from your phone to test.

Also, double-check the port in the connection string, for MongoDB it’s usually 27017, unless your string says otherwise.

If all that looks good and you still can’t connect, it’s probably worth reaching out to support so they can confirm things are ok on their end: https://do.co/support

Let us know how it goes!

- Bobby