Question

MongoDB Compass timeout

Posted on October 18, 2023
Database Databases DigitalOcean Managed MongoDB Database
Asked by imerik1

I trying to connect my Managed MongoDB DigitalOcean Database with my VPC Network but when I try to connect, I get:

connect ETIMEDOUT 10.x.x.3:27017

I tried allow all sources on my trusted sources and with my IP on trusted sources and both failed.

I tried with Public network and I get:

Authentication failed

PS.: I got the connection string from Digital Ocean

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Rajkishore J

DigitalOcean Employee

• October 18, 2023

Hi @imerik1

Can you check if you have added correct IP address to trusted source using this link : https://whatismyipaddress.com/ and then try again to connect?

If IP address is correct and still you are seeing errors then please reach out to DigitalOcean support so that we can check further on why you are facing this issue.

https://cloud.digitalocean.com/account/support

Regards, Rajkishore J