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Error add new connection/users in mongodb compass

Posted on April 29, 2025

Hello, I have a MongoDB setup with DigitalOcean with my admin connection in MongoDB Compass. I tried to add a new user I’m working with. We added him correctly to the team users on DigitalOcean and to the trusted sources of the database. We tried using the connection string with the new user or even with the admin, but we still get this error in MongoDB Compass: connect ETIMEDOUT xxx.xxx.xx.xx:xxxxx

What should i do ? Thank you.

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