From 2 days my site is down and support team not responding

Posted April 12, 2017 2.2k views

I am not suggesting you to use digitalocean.
It worst hosting vps service which has no values of their customers.
my website is down from 2 days and still that people didnt work on my issue.
They are not replying to your ticket.
I lost my all website earning, rank and traffic.
DigitalOcean is a THIRD CLASS

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3 answers


It’s important to note that DigitalOcean, much like Amazon, Google Cloud / GCP, and various others, is an un-managed or self-managed platform.

That means you’re responsible for setting up, configuring, optimizing, securing, and overall, managing your server. If the downtime is due to user-error, you’re responsible for troubleshooting or asking for help here in the community. Many of us are pretty active and do our best to help :-).

Support on DigitalOceans’ end is limited to hardware (CPU, RAM, HDD), network/connectivity, the CP they provide customers with (where you login to create droplets) and the API.

For example, if:

  • Apache/NGINX Fails;
  • MySQL/MariaDB Crashes;
  • There’s an error in your PHP script;
  • Services fail to launch/restart/reload;
  • There’s a misconfigured service;
  • WordPress is hacked;
  • System/OS Updates and Upgrades;
  • Patching Security Holes (via Updates);
  • SSH Keys don’t work;
  • You lock yourself out of the server;
  • etc…

You’re responsible for handling that. It all falls on the users end as un-managed means they don’t manage the server or services for you.

They may try to help by making suggestions, but ultimately, you’re responsible for handling it.

If, for example:

  • A Hard Drive dies;
  • CPU Fails;
  • RAM Fails;
  • Network Connectivity is lost (where not due to a firewall issue on the server);
  • Upstream Connections are cut;
  • You can’t deploy a Droplet;
  • You can’t access the DigitalOcean CP;
  • etc....

That falls on DigitalOceans end and is supported.

Does SSH or the console in your DigitalOcean panel work?

Hello woet,

I can’t access the console in DigitalOcean panel?

Its stuck on Booting from Hard Disk…