Question

Grafana web panel stopped working

We are using the 1-click-installed variant of the kubernetes monitoring stack. A few days ago Grafana stopped working, with the web panel reporting “an internal server error”:

{ “message”: “An error occurred within the plugin”, “messageId”: “plugin.downstreamError”, “statusCode”: 500, “traceID”: “” }

Has anyone encountered (and solved? :)) this issue? Kind regards


Submit an answer


This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

alexdo
Site Moderator
Site Moderator badge
August 2, 2024

This error indicates that something has gone wrong internally with Grafana, typically due to a plugin issue or a configuration problem.

Use the following command to view the logs of the Grafana pod:

kubectl logs <grafana-pod-name> -n monitoring

Replace <grafana-pod-name> with the actual name of your Grafana pod. Check for any error messages or stack traces that could give more insight into what’s causing the issue.

  • You can list installed plugins using the following command (inside the Grafana pod):
kubectl exec -it <grafana-pod-name> -n monitoring -- grafana-cli plugins ls

Look for any plugins that might be known to cause issues or have recent updates that could have introduced bugs.

If any plugins are outdated or known to cause problems, consider updating or removing them:

kubectl exec -it <grafana-pod-name> -n monitoring -- grafana-cli plugins update-all

Or remove a specific plugin:

kubectl exec -it <grafana-pod-name> -n monitoring -- grafana-cli plugins uninstall <plugin-name>

After updating or removing plugins, restart the Grafana pod to apply changes:

kubectl delete pod <grafana-pod-name> -n monitoring

Kubernetes will automatically recreate the pod with the updated configuration.

Regards

Try DigitalOcean for free

Click below to sign up and get $200 of credit to try our products over 60 days!

Sign up

Featured on Community

Get our biweekly newsletter

Sign up for Infrastructure as a Newsletter.

Hollie's Hub for Good

Working on improving health and education, reducing inequality, and spurring economic growth? We'd like to help.

Become a contributor

Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.

Welcome to the developer cloud

DigitalOcean makes it simple to launch in the cloud and scale up as you grow — whether you're running one virtual machine or ten thousand.

Learn more