Help desk doesn’t help me

May 21, 2019 158 views
DigitalOcean

I have sent several tickets and nobody answer to me. My services don’t work and I can’t access to my account. My company is stopped and nobody answers my tickets for more than 10 hours. Could you help me please????

3 Answers

Hey @antoniosp ,

If you've contacted support, please give them sufficient time to handle your request, this may well be more than 10 hours.

10 hours? Ok. Maybe you can have your company stopped 10 hours (?) I don’t. Thank you.

I understand your concern and frustration about this case. I do apologize for the slow turn around time. Our queues are higher than normal and it's causing us to field support requests more slowly than we would like. We totally understand how important your business is to you and that you want the issue to be resolved soon. We have been working with the same dedication to getting your issue resolved at the earliest. Please be assured that we are considering all possible solutions on completely avoiding such delays in the future. Thank you for your understanding and cooperation.

Currently, we are not seeing any global issue. This issue appears to be specific to your account so it might require our support team to look into it. Our support team will get back to as soon as possible.

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