Question

Help desk doesn’t help me

I have sent several tickets and nobody answer to me. My services don’t work and I can’t access to my account. My company is stopped and nobody answers my tickets for more than 10 hours. Could you help me please???

Subscribe
Share

Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

I understand your concern and frustration about this case. I do apologize for the slow turn around time. Our queues are higher than normal and it’s causing us to field support requests more slowly than we would like. We totally understand how important your business is to you and that you want the issue to be resolved soon. We have been working with the same dedication to getting your issue resolved at the earliest. Please be assured that we are considering all possible solutions on completely avoiding such delays in the future. Thank you for your understanding and cooperation.

Currently, we are not seeing any global issue. This issue appears to be specific to your account so it might require our support team to look into it. Our support team will get back to as soon as possible.

10 hours? Ok. Maybe you can have your company stopped 10 hours (?) I don’t. Thank you.

Hey @antoniosp ,

If you’ve contacted support, please give them sufficient time to handle your request, this may well be more than 10 hours.