How can I add a new CNAME?

Posted December 3, 2019 6.3k views

I can’t create a new cname for my domain but previusly I can create www cname. I only get error popup saying “Sorry! Something went wrong!”. I’ve tried using @ or myhostname it’s still give the same error. I’m using domain.

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1 answer

Hello, @rumahnutrisi

Are you trying to add the CNAME from your Digital Ocean control panel -

Could you please let me know if the issue is still occurring?


  • Hi, @alexdo

    Yes I’m add it from Digital Ocean Control Panel > Networking.
    And yes I still get the issue right now.


    • Hi, @rumahnutrisi

      On DigitalOcean, CNAME records have the following fields.

      HOSTNAME, which should be set to the subdomain prefix for the new alias you want to create.

      IS AN ALIAS OF, which should be set to the hostname where the alias should point. For the alias to work, the hostname must have an A record or be handled by a wildcard A record. This can be:

      • The apex domain (@). To map a apex domain, like, enter the @ symbol.
      • A subdomain (e.g. Setting an CNAME record using DigitalOcean DNS looks like this:
      Hostname    IS AN ALIAS OF     TTL
      staging          @            43200 

      If you’re still getting an error, feel free to submit a support ticket and provide me with the reference number so our support team can look into this!

      Hope this helps!