Question

How can i get your overall SLA?

Posted April 14, 2015 4k views
Configuration Management

Hi DO,
May i get your full SLA documentation instead of just 99.9% up. For example, response TAT toward trouble ticket, dedicated support and so on.

My expected
For example: http://tinyurl.com/oj2ue4h

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3 answers

Hey,

I’m also interested in more details about the SLA, if you could follow up with this that would be excellent.

Thanks

DO, please write down your SLA just like Amazon does, https://aws.amazon.com/ec2/sla/

Can you please publish a standard SLA document? One sentence is not an SLA that as a customer who is required to provide auditors assurances that your service levels are explained, what’s covered, what’s not covered etc. We are willing to sign an NDA to receive this information. This is very important. We would hate to have to move to a competitor who offers this information freely.

Please help!

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