How can i get your overall SLA?

April 14, 2015 1.5k

Configuration Management

Hi DO,
May i get your full SLA documentation instead of just 99.9% up. For example, response TAT toward trouble ticket, dedicated support and so on.

2 Answers

chris182553 April 17, 2015

Hey,

I'm also interested in more details about the SLA, if you could follow up with this that would be excellent.

Thanks

timbrandin December 14, 2016

DO, please write down your SLA just like Amazon does, https://aws.amazon.com/ec2/sla/

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