yaqin
By:
yaqin

How can i get your overall SLA?

April 14, 2015 1.7k views
Configuration Management

Hi DO,
May i get your full SLA documentation instead of just 99.9% up. For example, response TAT toward trouble ticket, dedicated support and so on.

My expected
For example: http://tinyurl.com/oj2ue4h

2 Answers

Hey,

I'm also interested in more details about the SLA, if you could follow up with this that would be excellent.

Thanks

DO, please write down your SLA just like Amazon does, https://aws.amazon.com/ec2/sla/

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