How can i get your overall SLA?

Hi DO, May i get your full SLA documentation instead of just 99.9% up. For example, response TAT toward trouble ticket, dedicated support and so on.

My expected For example:


Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Can you please publish a standard SLA document? One sentence is not an SLA that as a customer who is required to provide auditors assurances that your service levels are explained, what’s covered, what’s not covered etc. We are willing to sign an NDA to receive this information. This is very important. We would hate to have to move to a competitor who offers this information freely.

Please help!

DO, please write down your SLA just like Amazon does,


I’m also interested in more details about the SLA, if you could follow up with this that would be excellent.