How can I stop the forced entry of the 6 digit code

Posted March 30, 2019 1.5k views

Every time I login I must go to my email and get the 6 digit code and enter it. YES, I check the box to leave me alone for 60 days. It does not matter. Yes, I have cookies enabled.

How can we turn this off? Good password discipline is sufficient for those of us who are diligent. Forcing extra security on the others is not your responsibility and should not be forced on me. At a minimum I should be able to disable it. For damn sure I should not have to do something extra every login.

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I completely understand the frustration here. Unfortunately good password security is not practiced by enough people, and you want other customers to have secure accounts because the things that can be done on our platform can directly impact your quality of service - DDOS (saturated links), coin mining (CPU abuse), spamming (IP reputation), etc. This feature was added as a direct result of customers re-using passwords across the internet, I wish I didn’t have to say that it was so necessary.

With that said, there are two ways to prevent this:

  1. You must disable anything that prevents our control panel from fingerprinting your browser (through SiftScience). That code is meant to whitelist a browser fingerprint, and a null fingerprint cannot be whitelisted. This is why it asks for a code every time. Usually this is a browser extension unnecessarily blocking things that are not malicious.

  2. Enable two-factor authentication on your account. This disables the device verification feature.

Hope that helps :)