reelstuff
By:
reelstuff

How do you request a refund

August 31, 2013 6.5k views
I created an account and funded it, but just could not get into all the technical stuff so I am not going to be using this service, how do I get a refund.
8 Answers
If I may - I'd suggest keeping a very small droplet open ($5) so that you can start learning the technical stuff. It can be quite overwhelming but worth the effort.
Try opening a ticket: https://www.digitalocean.com/support
Please open up a support ticket.
Couldn't agree more w/@layne.heiny!

@reelstuff; where'd you get stuck?
Well to be honest, its all the extra steps, my biggest Question is why? Why all the extra steps? Its not necessary, Its not that it cant be done or learned, its that I dont have time to play, I can setup an AWS account faster then this, yes its more expensive but I dont have to deal with configuring every little service or tweaking the settings, I use mount an image and I am up and running, I was interested in the SSD aspect of this but the images you guys have suck.
my apologies, I did not mean to include everyone, just the upper management, here, not the clients.
"Why all the extra steps? "

Because some people, i.e. just about ALL of D.O.'s customers, prefer having granular control over their cloud servers.

"... but I dont have to deal with configuring every little service or tweaking the settings..."

As the 'ole cliche saying goes: There's more than one way to 'skin a cat.' Some people like being able to optimize their servers. As in any other area of life, anytime you try to make a product a one-size-fits-all solution, you have to sacrifice on quality.

"... I can setup an AWS account faster then this, yes its more expensive but I dont have to deal with configuring every little service or tweaking the settings,..."

That's what's wonderful about America, buddy. It's a free country and you're free to spend your money however you wish; despite Digital Ocean v. AWS: 10x Performance For 1/3 Cost | Uncrunched.

"... I use mount an image and I am up and running,..."

If getting up and running is more important to you than getting what you pay for, go for it. See AudioBox: Why We Moved to DigitalOcean [from Amazon EC2] ([With AWS,] "we [were] succumbing the infamous 'CPU steal time' ... "since our initial months on EC2 we observed a dramatic drop in the performance allotted to us by the supervisor running on EC2 and this left consistently our apps in a crippled state with a steal time going beyond 20%").
Hi reelstuff,

Sorry that was your experience. Unfortunately owning an unmanaged VPS requires you to spend more time configuring stuff and making it work than you would do on shared hosting.

> Well to be honest, its all the extra steps, my biggest Question is why? Why all the extra steps?

What do you mean by extra steps? Care to elaborate?

> configuring every little service or tweaking the settings

Again, this is how Linux works.

Warm Regards,
Kamal
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