I’m getting the absolute worst experience engaging with Digital Ocean technical support. It appears when we deployed our server it had a small disk. And the Digital Ocean service doesn’t allow you so resize your primary disk.

So we got another disk.

Now, two years on, the primary disk is running out of space creating temporary files so backups are failing.

I approached Digital Ocean support for help, but instead of coming up with a solution I am told:

1. It’s a self managed service. Gosh, I know that. That’s why I prepended my question with I’m willing to pay for help.

2. The quickest possible one liner answers. Seems that help desk ticket turnaround time is important here? What about more full briefs?

3. Suggestion to go read this and go read that. Especially a generic link to RSYNC.

What I need is help, not quick responses with brief answers.

The primary problem I told them about was that I have a two disk architecture problem that I’m trying to solve. That, for some reason, is beyond their capability to help me with.

Wow, I am really very close to over it. Any tips from the community? We spend over $500 a month with digital ocean but I’m thinking of taking my money elsewhere.

The cherry on cake was after making this post, I get this message:

1. Must have a tag. I add a tag.
2. Oops! Looks like you’re trying to post too frequently. Please try again later.

To big to fail? This is the service I’m sending.