By rsridhara
I cancelled my subscription and in spite of that the monthly payment is getting charged to my Credit Card account. How can that be completely closed. Is there a phone number to reach and get this resolved. I will appreciate any help or support on this request.
rsridhara@yahoo.com
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Hi @rsridhara,
Without actually having access to look at your account or anything like that, I’ll try and guess that maybe you’ve just turned off your Droplet/product rather than Deleted it, is that correct?
If this doesn’t help, In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps! - KFSys.
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