i cannot connect my console

i have 2 question

i cannot use droplet console online how i can fix

​1. i got connection lost return when i waiting to conenction droplet console i don’t know why it already online console

  1. i try to connect droplet by add ssh key to setting and remote from my iterm2

ssh ubuntu@myipdroplet

ssh root@myipdroplet

i try 2 command but no reponse from this code

and i don’t know where to create ticket for get support from digitalocean team

Note * but i use my recovery console droplet it work idk why my online console didn’t work

i am newbie of digitalocean and operation you guy can guide or tech me Thank you

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June 4, 2022

Hey @eb92981d048b-4777-9bf8-992628,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

Hope that helps!