I cant open webmail in CyberPanel

Question

I have created a new mail for my website in CyberPanel.

When I make click in “Access Webmail” section.. and use my mail and password… I get an error notification
“Authentication failed and sometimes "Unknown error”

This is my mail and the error >>>>> http://prntscr.com/u6xy5j

Next I check in Security >> Firewall section
and port 25 is added correctly, I dont see errors there
Here I show you a picture >>> https://prnt.sc/u56ldh

I made a list of all the records (DNS) found un my website
Take a look here >>> http://prntscr.com/u6yesc

Now I dont know how to do.

Your help will be appreciated

Answer 1

eleu August 28, 2020

Hi,

Can you confirm if you have SSL applied on mail server? If not, please click CyberPanel > SSL > MailServer SSL button and then try log in again.

Let us know if it makes any difference.

Best,
Eric

Reply Report

cabra August 29, 2020

Hello Eleu.

In my cyberpanel >> SSL >> Mailserver SSL I got this: http://prntscr.com/u82i2z

but still I cant get access to webmail

thanks
Reply Report
- eleu August 30, 2020
  
  HI,
  
  Thanks for the update. Please try the follow command from console and share output here.
  
  journalctl -f | grep dovecot
  
  Best
  
  Reply Report
  
  cabra August 31, 2020
  
  Hello Again
  
  This is what I got: http://prntscr.com/u92zs7
  
  Thanks for your help
  
  Reply Report
  
  cabra August 31, 2020
  
  Hi..
  I was checking again my console and ran the command
  
  this is the error:::: https://prnt.sc/u965mn
  
  thanks
  
  Reply Report
  
  eleu September 2, 2020
  
  It’s like an known issue on Ubuntu 20.04.
  Please try follow commands:
  
  apt remove dovecot-core dovecot-mysql dovecot-pop3d dovecot-imapd -y sed -e '/deb/ s/^#*/#/' -i /etc/apt/sources.list.d/dovecot.list apt clean all apt install dovecot-core dovecot-mysql dovecot-pop3d dovecot-imapd -y
  
  Let us know if it works.
  
  Reply Report

Answer 2

cabra August 29, 2020

Hello Eleu.

In my cyberpanel >> SSL >> Mailserver SSL I got this: http://prntscr.com/u82i2z

but still I cant get access to webmail

thanks
Reply Report
- eleu August 30, 2020
  
  HI,
  
  Thanks for the update. Please try the follow command from console and share output here.
  
  journalctl -f | grep dovecot
  
  Best
  
  Reply Report
  
  cabra August 31, 2020
  
  Hello Again
  
  This is what I got: http://prntscr.com/u92zs7
  
  Thanks for your help
  
  Reply Report
  
  cabra August 31, 2020
  
  Hi..
  I was checking again my console and ran the command
  
  this is the error:::: https://prnt.sc/u965mn
  
  thanks
  
  Reply Report
  
  eleu September 2, 2020
  
  It’s like an known issue on Ubuntu 20.04.
  Please try follow commands:
  
  apt remove dovecot-core dovecot-mysql dovecot-pop3d dovecot-imapd -y sed -e '/deb/ s/^#*/#/' -i /etc/apt/sources.list.d/dovecot.list apt clean all apt install dovecot-core dovecot-mysql dovecot-pop3d dovecot-imapd -y
  
  Let us know if it works.
  
  Reply Report

Answer 3

cabra September 2, 2020

Hello Eleu

I got this error using the commands. ( is related to mysql I guess)

Check images here:

http://prntscr.com/uag0pd

http://prntscr.com/uagbi8

Thanks again for your help

Reply Report

eleu September 3, 2020

You have a typo, please change from dovecot-myssql to dovecot-mysql
Reply Report
- cabra September 4, 2020
  
  Hello.
  
  I got this in this time. still not working
  
  http://prntscr.com/ubpd1t
  
  http://prntscr.com/ubpiea
  
  Reply Report
  
  eleu September 5, 2020
  
  Hi,
  
  If you don’t mind, please submit a ticket with us support@litespeedtech.com so our engineer can help to check the issue with you.
  
  Best
  
  Reply Report
  
  cabra September 5, 2020
  
  Hello.
  
  Yes I will do that.
  
  Thanks for your help.
  
  Reply Report
  
  thelibasstore May 22, 2021
  
  have you got this resolved?
  
  Reply Report

Answer 4

eleu September 3, 2020

You have a typo, please change from dovecot-myssql to dovecot-mysql
Reply Report
- cabra September 4, 2020
  
  Hello.
  
  I got this in this time. still not working
  
  http://prntscr.com/ubpd1t
  
  http://prntscr.com/ubpiea
  
  Reply Report
  
  eleu September 5, 2020
  
  Hi,
  
  If you don’t mind, please submit a ticket with us support@litespeedtech.com so our engineer can help to check the issue with you.
  
  Best
  
  Reply Report
  
  cabra September 5, 2020
  
  Hello.
  
  Yes I will do that.
  
  Thanks for your help.
  
  Reply Report
  
  thelibasstore May 22, 2021
  
  have you got this resolved?
  
  Reply Report

Related

Question

I cant open webmail in CyberPanel

Related

Leave a comment

Looking for something else?

Sign up for our newsletter

Related

Question

I cant open webmail in CyberPanel

Related

Leave a comment

Related

question

Setting CentOS + CPanel + Mail to run Magento website

question

How to set up domain on remote CPanel to send mail from droplet

question

How to point mx record of shopify to digital ocean server.

question

Postfix not receiving mail and not finding any error messages.

Looking for something else?