I cant open webmail in CyberPanel

Question

I have created a new mail for my website in CyberPanel.

When I make click in “Access Webmail” section.. and use my mail and password… I get an error notification
“Authentication failed and sometimes "Unknown error”

This is my mail and the error >>>>> http://prntscr.com/u6xy5j

Next I check in Security >> Firewall section
and port 25 is added correctly, I dont see errors there
Here I show you a picture >>> https://prnt.sc/u56ldh

I made a list of all the records (DNS) found un my website
Take a look here >>> http://prntscr.com/u6yesc

Now I dont know how to do.

Your help will be appreciated

Answer 1

eleu August 28, 2020

Hi,

Can you confirm if you have SSL applied on mail server? If not, please click CyberPanel > SSL > MailServer SSL button and then try log in again.

Let us know if it makes any difference.

Best,
Eric

Reply Report

cabra August 29, 2020

Hello Eleu.

In my cyberpanel >> SSL >> Mailserver SSL I got this: http://prntscr.com/u82i2z

but still I cant get access to webmail

thanks
Reply Report
- eleu August 30, 2020
  
  HI,
  
  Thanks for the update. Please try the follow command from console and share output here.
  
  journalctl -f | grep dovecot
  
  Best
  
  Reply Report
  
  cabra August 31, 2020
  
  Hello Again
  
  This is what I got: http://prntscr.com/u92zs7
  
  Thanks for your help
  
  Reply Report
  
  cabra August 31, 2020
  
  Hi..
  I was checking again my console and ran the command
  
  this is the error:::: https://prnt.sc/u965mn
  
  thanks
  
  Reply Report
  
  eleu September 2, 2020
  
  It’s like an known issue on Ubuntu 20.04.
  Please try follow commands:
  
  apt remove dovecot-core dovecot-mysql dovecot-pop3d dovecot-imapd -y sed -e '/deb/ s/^#*/#/' -i /etc/apt/sources.list.d/dovecot.list apt clean all apt install dovecot-core dovecot-mysql dovecot-pop3d dovecot-imapd -y
  
  Let us know if it works.
  
  Reply Report

Answer 2

cabra August 29, 2020

Hello Eleu.

In my cyberpanel >> SSL >> Mailserver SSL I got this: http://prntscr.com/u82i2z

but still I cant get access to webmail

thanks
Reply Report
- eleu August 30, 2020
  
  HI,
  
  Thanks for the update. Please try the follow command from console and share output here.
  
  journalctl -f | grep dovecot
  
  Best
  
  Reply Report
  
  cabra August 31, 2020
  
  Hello Again
  
  This is what I got: http://prntscr.com/u92zs7
  
  Thanks for your help
  
  Reply Report
  
  cabra August 31, 2020
  
  Hi..
  I was checking again my console and ran the command
  
  this is the error:::: https://prnt.sc/u965mn
  
  thanks
  
  Reply Report
  
  eleu September 2, 2020
  
  It’s like an known issue on Ubuntu 20.04.
  Please try follow commands:
  
  apt remove dovecot-core dovecot-mysql dovecot-pop3d dovecot-imapd -y sed -e '/deb/ s/^#*/#/' -i /etc/apt/sources.list.d/dovecot.list apt clean all apt install dovecot-core dovecot-mysql dovecot-pop3d dovecot-imapd -y
  
  Let us know if it works.
  
  Reply Report

Answer 3

cabra September 2, 2020

Hello Eleu

I got this error using the commands. ( is related to mysql I guess)

Check images here:

http://prntscr.com/uag0pd

http://prntscr.com/uagbi8

Thanks again for your help

Reply Report

eleu September 3, 2020

You have a typo, please change from dovecot-myssql to dovecot-mysql
Reply Report
- cabra September 4, 2020
  
  Hello.
  
  I got this in this time. still not working
  
  http://prntscr.com/ubpd1t
  
  http://prntscr.com/ubpiea
  
  Reply Report
  
  eleu September 5, 2020
  
  Hi,
  
  If you don’t mind, please submit a ticket with us support@litespeedtech.com so our engineer can help to check the issue with you.
  
  Best
  
  Reply Report
  
  cabra September 5, 2020
  
  Hello.
  
  Yes I will do that.
  
  Thanks for your help.
  
  Reply Report

Answer 4

eleu September 3, 2020

You have a typo, please change from dovecot-myssql to dovecot-mysql
Reply Report
- cabra September 4, 2020
  
  Hello.
  
  I got this in this time. still not working
  
  http://prntscr.com/ubpd1t
  
  http://prntscr.com/ubpiea
  
  Reply Report
  
  eleu September 5, 2020
  
  Hi,
  
  If you don’t mind, please submit a ticket with us support@litespeedtech.com so our engineer can help to check the issue with you.
  
  Best
  
  Reply Report
  
  cabra September 5, 2020
  
  Hello.
  
  Yes I will do that.
  
  Thanks for your help.
  
  Reply Report

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