I cant open webmail in CyberPanel

Posted August 27, 2020
Control Panels Email

I have created a new mail for my website in CyberPanel.

When I make click in “Access Webmail” section… and use my mail and password… I get an error notification "Authentication failed and sometimes “Unknown error”

This is my mail and the error >>>>> http://prntscr.com/u6xy5j

Next I check in Security >> Firewall section and port 25 is added correctly, I dont see errors there Here I show you a picture >>> https://prnt.sc/u56ldh

I made a list of all the records (DNS) found un my website Take a look here >>> http://prntscr.com/u6yesc

Now I dont know how to do.

Your help will be appreciated

cabra

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cabra • September 2, 2020

Hello Eleu

I got this error using the commands. ( is related to mysql I guess)

Check images here:

http://prntscr.com/uag0pd

http://prntscr.com/uagbi8

Thanks again for your help

eleu • August 28, 2020

Hi,

Can you confirm if you have SSL applied on mail server? If not, please click CyberPanel > SSL > MailServer SSL button and then try log in again.

Let us know if it makes any difference.

Best, Eric