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Hey friend,
A few of us put this together a while back, and I think it might help: https://www.digitalocean.com/community/questions/having-trouble-with-the-network-on-your-droplet
If I had to bet, #3 might be relevant. If the droplet is too new for it to be relevant (would have to be years old to be relevant), then @X40C may actually be on the right path with the recovery ISO. You no longer need to open a ticket to use the recovery ISO, you can find out how to use it here:
https://www.digitalocean.com/docs/droplets/resources/recovery-iso/
Jarland