Dear Support Team,
I hope this message finds you well.
I am experiencing an issue with accessing my server, which has the IP address [161.35.4.73]. I have attempted to connect to the server via SSH, but I am unable to do so. Additionally, when I try to ping the IP address, there is no response indicating that the server is up and running.
I would like to confirm that my account is active and I have not made any recent changes that could affect access to the server. This outage has significantly disrupted my operations, and I urgently need your assistance to resolve this issue.
Please check the status of the server and help restore access as soon as possible.
Thank you for your prompt attention to this matter and for your continued support.
Best regards,
[Your Name] [Your Email Address]
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hey @e818d9068ad048dcb4420036186405,
Regarding your account question, in our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Regarding your server access, I could suggest using the recovery console to gain access to your server as described here:
https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/
Hope that helps!
- Bobby.
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and SMBs
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.