Question

It says 'Domain already exists' when I try to add a domain to my list of domains in the networking section of the console.

Posted December 16, 2021 112 views
DNS

When I go to add a specific domain to my domain list it says the domain already exists, however, that is not the case. For other domains it lets me add them to the list. Why can’t I add this specific domain to the list of domains? Is there anywhere on this website where I can fill out a support ticket? I am having trouble finding links.

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1 answer

Hello there,

The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says that the domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!
Regards,
Alex