My Droplet Down

August 24, 2017 1.5k views
DigitalOcean Networking Ubuntu 16.04
almobilecover
By:
almobilecover

Hi, I got this email

" We have detected what appears to be malware content originating from one or more of your Droplets. Details can be found in the Abuse Complaint tickets on your account.

To prevent anyone from being exposed, we have disabled the networking interface on the Droplet or Droplets involved. "

The problem is someone hack my website and upload phishing content, i am unable to open connection using cyberduct or filezilla, kindly active my droplet so i can delete the file.

[DigitalOcean] Ticket #546248

Also check this[Ticket #522101] Fwd: RE: Bank of America Phishing Detected Case # EID-2017-8-64103

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2 Answers
Aprexer August 24, 2017

Do not ask here, no one can do anything for you.

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Mohsen47 August 24, 2017

@almobilecover

Log in to your droplet using console and delete the file.

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  • almobilecover August 24, 2017

    Sir problem is mr server protected with SSH keys, console have no option of using keys and then login

    • Mohsen47 August 24, 2017

      So no password for your user, I think you must contact support to activate the network interface for you to be able to login again and delete the file, that is all we can help you from here, sorry.

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