anyone have an issue about droplet gone and an account is locked, I use digitalocean to build server centos 2 years, last time I check my server on Dec, 2017, then I receive email they have a promotion on new year about “same plan double resource”
I login to digitalocean and found account locked, cannot access anything except submit only.

digitalocean reply my tickets.

Hi there,

We reviewed the account and found it matches unusual patterns associated with violations of our Terms of Service and Acceptable Use Policy. While we cannot provide details about the specific flag(s) observed, we have determined that restoring access to this account is not possible. Apologies for any inconvenience caused.

Best,

Trust & Safety
DigitalOcean

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1 answer

While I understand this is frustrating, an un-managed server is not something you can “set and forget”. While I don’t know the specifics here it sounds like your droplet became infected or in some other way began generating abuse complaints against your account.

Failure to respond or take action on abuse complaints leaves our team with little choice but to terminate an account. For some types of abuse, if our team fails to act we could become legally liable for the actions of your server (I’m not a lawyer and this is not legal advice, consult a lawyer for specific information on how the laws apply).

As I said, I don’t know the specifics of your particular account or situation nor am I accusing your of any negative intent or bad actions. Based on your description, this is the most likely and common scenario.

  • This is really bad. As a new customer, your system locked my account at the very beginning. I couldn’t do anything. I opened 2 tickets for support, this is the second day and my problem still exists. If you and your friends can down droplets as you wish, I will not use DigitalOcean, I gave up.

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