My Droplet stopped working. Increasingly unreliable!

I have been with DO for more than a year now. I was impressed with how easy it is to create VMs, however, I have noticed that Droplets and in general all the other services are becoming increasingly unreliable.

I am running a business here so I was expecting the support team really help me out here but they are slow and most of the time very wage with their answers.

For instance, my Droplet stopped working and they said we can’t do much go and start over. This is one of the URLs that I received : https://howtoubuntu.org/how-to-repair-restore-reinstall-grub-2-with-a-ubuntu-live-cd

a CD?

I also created a brand new Droplet from the console but when I try to create a password for root I never receive the email.

Another example is when I try to create Droplet in Docker-Machine, suing the create command. I keep getting errors. All this used to work fine before.

I am really disappointed!