My poject has been deleted, how to recover it ?

Posted November 8, 2016 3.3k views
BackupsUbuntu 16.04

Hello community,

The owner of our site didn’t paid for the last month, now he paid for it about 10$, i tried to enter the ssh but i couldn’t the password has been changed and the project also has been deleted , the owner get mad after that !!, please any help it would be tons appreciated !

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5 answers

Restore from your backups.

there is no backups , the site was under construction and i was working on it !

If you/owner got “Server Termination Urgent” notice and didn’t paid for 14 days your data (Droplets) got deleted and isn’t available for recovery.

If you paid before 14 days passed, everything should be here. Login to Control Panel and verify is Droplet up. You can use Console to access if SSH is not working.

I can recommend to check with Support for me details.
Learn more about billing.

I asked him if any email the company have sent to you that says your account has been deleted , he said no , only they sent an email that says “Your account Temporarily Suspended” , of course because he didn’t paid for a month .

Is that mean that if you didn’t paid for more than a week your account will be deleted ?

  • As far as I know you have 14 days to pay from that point.

    Billing is sensitive and private topic and it differs from user to user. I recommend you getting in touch with Support. They’re epic guys who will assist you pretty fast.